Accessibility Statement

Last updated: January 12, 2024

We are committed to ensuring our website complies with best practice, and current government and European recommendations. We have made every effort to make this website accessible and easy to use for everyone, no matter what browser you use, and whether or not you have any disabilities.

Access keys

Most browsers enable you to jump to specific parts of our site by typing access keys.

On Windows

  • Internet Explorer: ALT + access key (press ENTER to load page)
  • Chrome, Safari: ALT + access key
  • Firefox: ALT + SHIFT + access key
  • Opera: SHIFT + ESC + access key


  • Chrome, Safari: CTRL + OPT + access key
  • Firefox: CTRL + access key
  • Opera: SHIFT + ESC + access key

Our access keys are:

  • Access key 1 – Home page
  • Access key 3 – Site map
  • Access key 8 – Terms & conditions
  • Access key 9 – Contact us
  • Access key 0 – Accessibility statement

Complying with standards

We aim to comply with the Web Accessibility Initiative’s Web Content Accessibility Guidelines (WAI/WCG).

We’ve built all pages on this site to Hyper Text Mark-up Language XHTML 1.0 Transitional.

Wherever possible, we’ve written links so they make sense even out of context. This means screen readers can extract a comprehensive list of links on a page.

To us, accessibility covers not only people with disabilities, but also those who want to do business through the internet but have limited computing facilities or skills. In particular, we try to provide enough information for you to decide when to download (as we know people using dial-up facilities don’t want a phone line tied up for hours, nor do those using Blackberries and other devices always want to download).

If you experience any difficulties

Maintaining an accessible site is an ongoing process, and we’re continually working at it. If you have any problems please contact us so we can try to resolve them. If possible, include the web address of the relevant page(s).

Further information

For more on website accessibility, please see the WAI/WCG.